2019 National Enterprise Employee Total Quality Management Knowledge Competition Single choice questions (only one of the four options listed in each sub-question meets the requirements of the title.) 1Quality refers to the degree to which a group of inherent characteristics of an object meets the requirements.The following incorrect interpretation of the definition of quality is ().B A. Object refers to "anything that can be perceived or imagined". B. Characteristic includes inherent characteristics, which are the characteristics that increase the product due to different requirements after the completion of the product. C. Requirements refer to "express, usually implied or obligatory needs or expectations". D. Characteristic includes endowing characteristic, which is the characteristic added to the product due to different requirements after the completion of the product. 2According to the relationship between quality characteristics and customer satisfaction, Japanese quality expert Hirohiro Noguchi divides the main quality characteristics into the essential quality characteristics, the unitary quality characteristics and the charming quality characteristics.The quality characteristics that make people very satisfied with adequate provision and that make people not satisfied with inadequate provision refer to ().C A. Univariate mass characteristics B. Must Quality Characteristics C. Charm Quality Characteristics D. Multivariate Quality Characteristics 3According to the definition of ISO9000 standard, "quality" refers to the degree to which a set of inherent characteristics of an object meets the requirements. The "requirements" here usually do not include requirements from ().A A. Competitors B, customers C, staff D, shareholders 4The quality of products has a process of production, formation and realization. Each link more or less affects the quality of final products. Therefore, it is necessary to control all links and activities that affect the quality of products. This reflects the quality management thought of total quality management.C A. Organization-wide B, full staff C. The whole process D. Omnidirectional 5In quality management, the activities devoted to enhancing the ability to meet quality requirements are ().D A. Quality Planning B. Quality Control C. Quality Assurance D. Quality Improvement 6To carry out quality management activities, we must follow the PDCA cycle, which we call Deming Ring. PDCA refers to ().A A. Planning - Implementation - Inspection - Disposal B. Organization - Implementation - Inspection - Disposal C. Planning - Implementation - Control - Coordination D. Planning-Organization-Command-Coordination 7If quality management is regarded as a continuous process, then quality planning, quality control and quality improvement constitute the three most important stages of this process, which are called quality management Trilogy by internationally renowned quality experts.A A, Juran B, Deming C. Shikawa Xin D. Shewhart 8At the beginning of Haier's business, Zhang Ruimin put forward the idea of "day-to-day completion and day-to-day high clearance", which became the cornerstone of Haier's future success.These two sentences embody the idea of quality management (B). A. Prevention first B, PDCA C. Full participation D. Process Method 9Enterprises carry out quality training, generally including four stages of activities, the following description of the four stages of activities, the correct order of development is ().D Design and planning training, evaluation of training effectiveness, provision of training and determination of training needs A, 1, 2 and 4 B, 1, 4 and 3 C, 4, 1, 2, 3 D, 4, 1, 3, 2 10According to China's standardization law, national standards and industry standards are divided into mandatory standards and recommended standards.Among them, the voluntary standard adopted by economic means in production, exchange and use is ().B A. Mandatory standards B. Recommendation criteria C. Non-recommendation criteria D. Technical Documents 11The content of quality culture can usually be divided into several levels, among which () lies at the core and is the essence of quality culture. A A. Spiritual and Cultural Level B. Behavioral Culture C. Institutional Culture D. Material Culture 12It is the solidified part of quality culture, one of the external manifestation and implementation means of quality values, and the necessary guarantee for organizations to achieve qualit