2019National Enterprise Employee Total Quality Management Knowledge Competition Single choice questions (only one of the four options listed in each sub-question meets the requirements of the title.) 1. Quality refers to the degree to which a set of inherent characteristics of an object meets the requirements.The following explanation of the definition of quality is (B).Incorrect Object A refers to "anything that can be perceived or imagined". B characteristics include inherent characteristics, which are added to the product due to different requirements after the completion of the product. Requirement C refers to "express, usually implied or obligatory needs or expectations". D characteristics include endowed characteristics, which are added to the product due to different requirements after the completion of the product. 2. According to the relationship between quality characteristics and customer satisfaction, Japanese quality expert Hirohiro Noguchi divides the main quality characteristics into the essential quality characteristics, the unitary quality characteristics and the charming quality characteristics.The quality characteristics that make people very satisfied with adequate provision and that make people not satisfied with inadequate provision refer to (C). A unitary quality charact eristic B must have quality charact eristic C charm quality charact eristic D Multivariate Quality Characteristics 3. According to the definition of ISO9000 standard, "quality" refers to "the degree to which a set of inherent characteristics of the object meets the requirements", where "requirements" usually come from (A) requirements.Barring A Competitor B Customer C Staf D shareholders 4. Product quality has a process of production, formation and realization. Each link more or less afects the quality of the final product. Therefore, it is necessary to control all links and activities afecting product quality, which reflects the quality management idea of Total Quality Management (C). A Whole Organization B full staf C whole process D omnidirectional 5. In quality management, the activity to enhance the ability to meet quality requirements is (D). A Qu alit y Pla nni ng B Qu alit y Co ntr ol C Qu alit y Ass ura nce D Quality Improvement 6. To carry out quality management activities, we must follow the PDCA cycle, which we call Deming Ring. PDCA refers to (A). Plan A - Implementatio n - Inspection Disposal B Organization - Implementatio n - Inspection - Disposal C Plan - Implementatio n - Control - Coordination Plan D - Organization - Command - Coordination 7. If quality management is regarded as a continuous process, then quality planning, quality control and quality improvement constitute the three most important stages of the process, which is called quality management by internationally renowned quality expert A. (Trilogy of Reasoning). A J u r a n B D e m i n g C S h i k a w a X i n D S h e w h a r t 8. Zhang Ruimin put forward the idea of "day-to-day, day-to-day, day-to-day high" in the early stage of Haier's entrepreneurship, which became the cornerstone of Haier's future success.These two sentences embody the idea of quality management (B). A Prevention First B PDCA C Full Participation D-process method 9. Enterprises carry out quality training, generally including four stages of activities, the following four stages of activities The correct sequence of development is (D). Design and Planning Training 02 Evaluate Training Efectiveness 03 Provide Training 04 Determine Training Needs A 012 03 04 E AAE A AE AAE A AEAAEAAEAAE B 014 03 02 AEAAEAAEAAE C 041 02 03 AEAAEAAEAAE D 041 03 02 AEAAEAAEAAE 10. According to China's standardization law, national standards and industry standards are divided into mandatory standards and recommended standards.Among them, the standard adopted voluntarily by economic means in production, exchange and use is (B). A Mandatory Standard B Recommendation Standard C Non-Recommendatory Standard D Technical Document 1. The content of quality culture can usually be divided into several levels, of which A) lies at the core and is the quality text. (The essence of chemistry). A spirit ual cultu re layer B beha vioral cultu re layer C Institutional Culture D Material Culture 12. (C) It is the solidified part of quality culture, one of the external manifestation a