2019National Enterprise Employee Total Quality Management Knowledge Competition Single choice questions (only one of the four options listed in each sub-question meets the requirements of the title.) 1. Quality refers to the degree to which a set of inherent characteristics of an object meets the requirements.The following explains the definition of qualityIncorrect TrueYes (B). ObjectArefersto"anythingthatcanbeperceivedorimagined". Bcharacteristicsincludeinherentcharacteristics,whichareaddedtotheproductduetodifferentrequirementsafterthe completionoftheproduct. RequirementCrefersto"express,usuallyimpliedorobligatoryneedsorexpectations". Dcharacteristicsincludeendowedcharacteristics,whichareaddedtotheproductduetodifferentrequirementsafter thecompletionoftheproduct. 2.According to the relationship between quality characteristics and customer satisfaction, Japanese quality expert Hirohiro Noguchi divides the main quality characteristics into the essential quality characteristics, the unitary quality characteristics and the charming quality characteristics.Those that are adequately provided will make people very happy. Satisfaction, inadequate provision and unsatisfactory quality characteristics refer to（ A-unitary mass characteristics B Must have quality characteristics C Charm Quality Characteristic D Multivariate Quality Characteristics C). 3. According to the definition of ISO9000 standard, "quality" refers to the process in which a set of inherent characteristics of an object meets the requirements. The "requirements" here usually come from (A)Barring A Competitor B customer C staff D shareholders ) Requirements. 4. Product quality has a process of production, formation and realization, each link more or less affects the final production. Quality of products, therefore, all links and activities affecting product quality need to be controlled, which reflects the overall quality management. Li ( C) Quality management thought. A Whole Organization B full staff C whole process D omnidirectional 5. In quality management, activities aimed at enhancing the ability to meet quality requirements are:（ A Quality Planning B Quality Control C Quality Assurance D Quality Improvement D). 6. To carry out quality management activities, we must follow the PDCA cycle, which we call Deming Ring. PDCA refers to (A). Plan A - Implementation - Inspection - Disposal B Organization - Implementation - Inspection - Disposal Plan C - Implementation - Control - Coordination Plan D - Organization - Command - Coordination 7. If quality management is regarded as a continuous process, then quality planning, quality control and quality improvement will be achieved. It constitutes the three main stages of this process, the internationally renowned quality expert (trilogy of science). A Juran B Deming C Shikawa Xin D. Shewhart A) Call it a quality tube. 8. Zhang Ruimin put forward the idea of "day-to-day, day-to-day, day-to-day high" in the early stage of Haier's entrepreneurship, which will become Haier's future success. The cornerstone of merit.These two sentences embody quality management.（ A Prevention First B PDCA C Full Participation D-process method B) Thought. 9. Enterprises carry out quality training, generally including four stages of activities, the following four stages of activities Description, the correct sequence of development is（ D). DesignandPlanningTraining02EvaluateTrainingEffectiveness03ProvideTraining04DetermineTrainingNeeds EAAE A 0.1-0.2-0.3-0.4 A EAAEAAE C 04-01-02-03 A AEAAEA EAAEAAEAAE B 0.1-0.4-0.3-0.2 A A A A E EAAEAAEAAE D 04-01-03-02 A EAAEAAEAAE 10. According to China's standardization law, national standards and industry standards are divided into mandatory standards and recommended standards. Among them, the voluntary standards adopted by economic means in production, exchange and use are:（ A Mandatory Standard B Recommendation Standard C Non-Recommendatory Standard D Technical Document B). 11.The content of quality culture can usually be divided into several levels, among which the essence of quality culture is the essence of quality culture. A spiritual and cultural level B Behavioral Culture C Institutional Culture D Material Culture A) At the core is quality writing. 12.(C) It is the solidified part of quality culture, one of the external manifestation and implementation means of quality values, and the necessary guarantee for organizations to achieve qual