2019August 30th 2013 National Enterprise Employee Total Quality Management Knowledge Competition I. Selected Topics 1.(Institutional culture level) is the solidified part of quality culture, one implementation of the means external of manifestations quality values, and and the necessary guarantee for organizations to achieve quality goals. 2.According to the definition of ISO9000, quality refers to the degree to which a set of inherent characteristics of the object meets the requirements, which usually do not include requirements from (competitors).From (customers, employees, shareholders). 3.According to China's standardization law, national standards and industry standards are divided into mandatory standards and recommended standards.Among them, the voluntary standard adopted by economic means in production, exchange and use is recommended standard. 4.Brainstorming, also known as the method of talking and brainstorming, was first proposed by A.F. Osborne. 5.In DMAIC, DOE is usually designed experimentally (improvement stage I). 6.Enterprises should carry out quality education and training for all personnel from top leaders to ordinary employees. The primary content of quality education and training is quality awareness education. 7.Flow charts are symbols for decision-making activities (). 8.Zhang Ruimin put forward the idea of "day-to-day, dayto-day, day-to-day high" in the early stage of Haier's entrepreneurship, which has become the cornerstone of Haier's future success. The above two sentences embody the idea of quality management (PDCA). 9.In the method of decomposing organizational strategic objectives, we can apply the method of guideline and objective management, and also apply the method of quality function deployment. 10.Quality management activities must follow the PDCA cycle, we call it Deming Ring, PDCA refers to (plan Implementation - Inspection - disposal). 11.The main role of causality diagrams is to find the main reasons that affect quality. 12.In order to obtain the best order within a certain range, the formulation of a normative document for common use and repeated use of real or potential problems refers to (standards). 13.In goal management, the characteristics of resultoriented make the evaluation objective. 14.The product types that usually include quality characteristics such as performance, lifetime, reliability, safety and economy are (hardware). 15.In descriptive statistics, statistical features are usually used to describe the characteristics of data distribution. The following features are used to describe the degree of dispersion of sample data. 16. QC group "usually to improve the quality of work, solve problems in management and improve management level" as the topic of choice, its topic refers to (management-oriented topic). 17.Benchmarking management in the three stages, belonging to the organizational planning stage is (the formation of project teams). 18.GB/Z19579 "Guidelines for the Implementation of Performance Excellence Assessment Criteria" uses ("Method-Expansion-Learning-Integration") to evaluate the maturity of organizational processes. 19.6Sigma quality level usually refers to the defect rate of process output (3.4 ppm), which is the defect rate of process in (long-term) operation. 20.The following is not part of the Value Flow Map application (analysis process related parties). 21.GB/T19580 Guidelines for Excellent Performance Evaluation guides organizations to actively fulfill their social responsibilities. The following are not covered by social responsibilities (employee welfare). 22.In 5S management, the following categories belong to the collation category is (distinguish cleaning). 23.Two samples were randomly sampled from a population. The sample size of one sample was 20, the sample mean was 158, and the sample size of the other sample was 10 and the mean was 152. Then they were merged into one sample, and the sample mean was (156). 24.Benchmarking originated from Xerox. II. Multiple topics 25.In China's standard system, the government-led standards include mandatory national standards, recommended national standards, industry standards. 26.The methods to improve the process capability index (Cpk) are to improve the alignment of the process output distribution center, reduce the random fluctuation of the process output, strictly control the occurrence of abnormal o