Papua New Guinea Centre for Judicial Excellence Supreme & National Courts of Justice Management Skills for Administrative Professionals Half-Day Seminar 1. 2. 3. 4. 5. 6. Welcome John Carey Customer Service Tongia Kekebogi COFFEE BREAK Systematic Approach to Planning Debbie Laudiwana Prioritizing Work John Carey Office Politics/ Sam Kaipu Dealing Difficult with Difficult People 7. LUNCH 845am to 9am 9am to 10am 10am to 10:15am 1015am to 11am 11am to 11:30am 11:30am to 12:30pm 12:30pm to 1:30pm Papua New Guinea Centre for Judicial Excellence Supreme & National Courts of Justice The Role of a Manager - 2 Day Seminar Suggested Topics 1. Managers and Leaders 1.1 Role of a Manager inside an Organization 2. Qualities of a Manager 2.1 Essential Skills 2.2 Types of Managers 3. Managing a Team 3.3 Dealing with difficult People 3.4 Office Politics 4. Setting Organization Goals 4.1 5. Training and Development 5.1 6. Handling Administrative Tasks 6.1

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