A single choice question 1. Quality refers to the degree to which a set of inherent characteristics of an object meets the requirements.The following is an incorrect interpretation of the definition of quality Yes (B). Object A refers to "anything that can be perceived or imagined". B characteristics include inherent characteristics, which are added to the product due to different requirements after the completion of the product. Requirement C refers to "express, usually implied or obligatory needs or expectations". D characteristics include endowed characteristics, which are added to the product due to different requirements after the completion of the product. 2. According to the relationship between quality characteristics and customer satisfaction, Japanese quality expert Yoshihiro Noguchi's main quality characteristics Sex is divided into must quality characteristics, unary quality characteristics and charm quality characteristics.Those that are adequately provided will make people very happy. Satisfaction, inadequate provision and unsatisfactory quality characteristics refer to (C). A-unitary mass characteristics B Must have quality characteristics C Charm Quality Characteristic D Multivariate Quality Characteristics 3. According to the definition of ISO9000 standard, "quality" refers to the process in which a set of inherent characteristics of an object meets the requirements. The "requirement" here usually does not include the requirement from (A). A Competitor B customer C staff D shareholders 4. Product quality has a process of production, formation and realization, each link more or less affects the final production. Quality of products, therefore, all links and activities affecting product quality need to be controlled, which reflects the overall quality management. Li's (C) quality management thought. A whole organization B full staff C whole process D omnidirectional 5. In quality management, the activity to enhance the ability to meet quality requirements is (D). A Quality Planning B Quality Control C Quality Assurance D Quality Improvement 6. To carry out quality management activities, we must follow the PDCA cycle, which we call Deming Ring. PDCA refers to (A). Plan A - Implementation - Inspection - Disposal B Organization - Implementation - Inspection - Disposal Plan C - Implementation - Control - Coordination Plan D - Organization - Command - Coordination 7. If quality management is regarded as a continuous process, then quality planning, quality control and quality improvement will be achieved. The three main stages of this process are constituted by internationally renowned quality experts (A) who call them quality management. Li Trilogy. A Juran B Deming C Ishikawa D sue Hart 8Zhang Ruimin put forward the idea of "day-to-day, day-to-day, day-to-day high" in the early stage of Haier's entrepreneurship, which will become Haier's future success. The cornerstone of merit.These two sentences embody the idea of quality management (B). A Prevention First B PDCA C Full Participation D-process method 9. Enterprises carry out quality training, generally including four stages of activities, the following four stages of activities The correct sequence of development is (D). 0 1 Design and Planning Training 0 2 Evaluation of training effectiveness 0 3 Provide training 0 4 Identifying training needs A 0 1 - 0 2 - 0 3 - 0 4 B 0 1 - 0 4 - 0 3 - 0 2 C 0 4 - 0 1 - 0 2 - 0 3 D 0 4 - 0 1 - 0 3 - 0 2 10. According to China's standardization law, national standards and industry standards are divided into mandatory standards and recommended standards. Among them, the standard adopted voluntarily by economic means in production, exchange and use is (B). A Mandatory Standard B Recommendation Standard C Non-Recommendatory Standard D Technical Document 11. The content of quality culture can usually be divided into several levels. Among them (A) is the core of quality culture. The essence of transformation. A spiritual and cultural level B Behavior Culture C Institutional Culture D Material Culture 12. (C) It is the solidified part of quality culture and one of the external manifestations and implementations of quality values. It is the necessary guarantee for an organization to achieve its quality objectives. A spiritual and cultural level B Behavior Culture C Institutional Culture D Material Culture 13. According to the sandpile model of the brand, (B) is the most

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