Review of the National Enterprise Employee TQM Knowledge Competition 1. Single-choice questions (only one of the four options listed in each sub-question meets the requirements of the title). 1. Quality refers to the degree to which a set of inherent characteristics of an object meets the requirements.The following incorrect interpretation of the definition of quality is (). Object A refers to "anything that can be perceived or imagined". B characteristics include inherent characteristics, which are added to the product due to different requirements after the completion of the product. Requirement C refers to "express, usually implied or obligatory needs or expectations". D characteristics include endowed characteristics, which are added to the product due to different requirements after the completion of the product. 2. According to the relationship between quality characteristics and customer satisfaction, Japanese quality expert Hirohiro Noguchi divides the main quality characteristics into the essential quality characteristics, the unitary quality characteristics and the charming quality characteristics.The quality characteristics that make people very satisfied with adequate provision and that make people not satisfied with inadequate provision refer to (). A-unitary mass characteristics B Must have quality characteristics C Charm Quality Characteristic D Multivariate Quality Characteristics 3. According to the definition of ISO9000 standard, "quality" refers to "the degree to which a set of inherent characteristics of the object meets the requirements", where "requirements" usually do not include requirements from (). A Competitor B customer C staff D shareholders 4. Product quality has a process of production, formation and realization. Each link more or less affects the quality of the final product. Therefore, it is necessary to control all links and activities affecting product quality, which reflects the quality management idea of total quality management. A whole organization B full staff C whole process D omnidirectional 5. In quality management, the activities devoted to enhancing the ability to meet quality requirements are (). A Quality Planning B Quality Control C Quality Assurance D Quality Improvement 6. Quality management activities must follow the PDCA cycle, we call it Deming Ring, PDCA refers to (). Plan A - Implementation - Inspection - Disposal B Organization - Implementation - Inspection - Disposal Plan C - Implementation - Control - Coordination Plan D - Organization - Command - Coordination 7. If quality management is regarded as a continuous process, then quality planning, quality control and quality improvement constitute the three most important stages of the process, which is called the trilogy of quality management by internationally renowned quality experts. A Juran B Deming C Ishikawa D sue Hart 8Zhang Ruimin put forward the idea of "day-to-day completion and day-to-day high" in the early stage of Haier's entrepreneurship, which became the cornerstone of Haier's future success.These two sentences embody the idea of quality management. A Prevention First B PDCA C Full Participation D-process method 9. Enterprises carry out quality training work, generally including four stages of activities, the following description of the four stages of activities, the correct order of development is (). Design and Planning Training 02 Evaluate Training Effectiveness 03 Provide Training 04 Determine Training Needs A 012 03 04 B 014 03 02 C 041 02 03 D 041 03 02 10. According to China's standardization law, national standards and industry standards are divided into mandatory standards and recommended standards.Among them, the voluntary standard adopted by economic means in production, exchange and use is (). A Mandatory Standard B Recommendation Standard C Non-Recommendatory Standard D Technical Document 11. The content of quality culture can usually be divided into several levels, among which () lies at the core and is the essence of quality culture. A spiritual and cultural level B Behavior Culture C Institutional Culture D Material Culture 12. () It is the solidification part of quality culture, one of the external manifestation and implementation means of quality values, and the necessary guarantee for organizations to achieve quality goals. A spiritual and cultural level B Behavior Culture C Institutional Culture D Material Cu

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