Internet and Phone Standard Pricing Table Plans available from 7 March 2022 onwards (Consumer and Business) 1. 2. 3. 4. 5. 6. 7. About this Pricing Document Pricing Plans 2.1 Broadband Plans 2.2 Standalone Phone Plans 2.3 Broadband & Phone Bundle Plans – Legacy 2.4 Transfer to Month to Month at the End of your fixed length agreement Calculating Call Charges 3.1 Unsuccessful Calls 3.2 Calculating the cost of a timed call 3.3 Calculating the time calls are made Phone & Internet Value Added Services 4.1 Speed Packs 4.2 World Saver Ultimate Bolt On 4.3 Unlimited standard Local/National Calls Bolt On 4.4 Unlimited Standard Mobile Calls Bolt On 4.5 Comprehensive call Pack Bolt On 4.6 Fetch 4.7 Optus Sport 4.8 Other Call Charges 4.9 Enhanced Phone Features 4.10 Handset Charges 4.11 Teletypewriter handsets (TTY machines) 4.12 Optus Game Path 4.13 Optus WiFi SecureTM 4.14 Netflix and Optus SubHub 4.15 Optional Extras Service Fees 5.1 Start Up Fee 5.2 Changing plans and Early Recontract Fee Account Fees 6.1 What are Account Fees? 6.2 Paper Invoice Fee 6.3 Account Processing Fee 6.4 Non direct debit credit card process fee 6.5 Australia Post Fee 6.6 Suspension fees 6.7 Late or Non-Payment Fees and Charges 6.8 Payment Dishonour Charges 6.9 Mercantile agent recovery fee 6.10 Recontracting Fees Other Phone Related Fees 7.1 Itemised Local Calls and Bill Copy Requests 7.2 Change of Number Fee 7.3 Network Facilities Removal Charge 7.4 Service Call Fees - Fault Repairs - Local Direct Service Optus Internet & Phone Service – Pricing Table (Consumer & SMB) 1 5 7 7 31 37 45 46 46 46 46 46 46 49 49 49 49 50 50 50 51 52 52 53 54 54 55 55 55 55 56 56 56 56 56 56 56 56 57 57 57 57 57 57 57 57 7 March 2022 8. 9. 7.5 Service Call Fees - Fault Repairs - Cable and NBN Network 7.6 Cancellation fee 7.7 NBN Installation Charges Other Internet Related Fees 8.1 Special Request Order Charges 8.2 Internet Relocation Fees 8.3 Service Call Fees - Fault Repairs - Cable and NBN Internet 8.4 Service Call Fees - Fault Repairs - Optus DSL Direct Network 8.5 Equipment Charges and Terms 8.6 Cancellation fee 8.7 NBN Installation Charges 8.8 Foxtel Services 8.9 Device Warranty Special Promotions Optus Internet & Phone Service – Pricing Table (Consumer & SMB) 2 57 58 58 60 60 61 61 61 61 63 64 65 65 66 7 March 2022 1. About this Pricing Document (a) This standard pricing table document, together with: (i) your application; (ii) the Consumer terms or SMB terms as applicable to you; (iii) the service description; and (iv) the appendices, forms your agreement. The small to medium (i.e. SMB) class of customers are now referred to as Business Customers. Accordingly, any reference to SMB in your agreement is taken to be a reference to Business. (b) You may obtain a copy of the latest version of these documents on our website: www.optus.com.au/standardagreements or from us on request. (c) Where you may be charged a fee, then this fee is set out in this standard pricing table. Please check this standard pricing table carefully to see what fees apply to your use of the service. (d) The meaning of the words printed like this is set out at the end of the relevant service description or in the consumer terms. This document applies to customers on the following pricing plans. Existing customers should check their latest bill to determine their current plan/s. Plan Name Plan Name Current nbn Internet Plans: Current nbn Phone Plans: Optus Internet Everyday Phone Lite Optus Internet Family Entertainer Phone Everyday 10 Optus Internet Everyday Fast Phone Everyday 55 Optus Internet Gamer Fast Optus Internet Family Entertainer Fast Optus Internet & Phone Service – Pricing Table (Consumer & SMB) 3 7 March 2022 Plan Name Plan Name Legacy plans: available only to existing customers who have been invited by Optus to migrate their existing Fixed Broadband service to nbn) $60 Plan (from 16/12/19, this plan is available only to existing customers who have been invited by Optus to migrate their existing Fixed Broadband service to nbn) Optus Internet Entertainer Lite 100 (from 08/02/21, this plan is available only to existing customers who have been invited by Optus to migrate their existing Fixed Broadband service to nbn $80 Plan (from 16/12/19, this plan is available only to existing customers who have been invited by Optus to migrate their existing Fixed Broadband service to nbn) Optus Internet Lite (from 05/07/2021, this plan is ava