Questions of the National Enterprise Employee TQM Knowledge Competition in 2019 include answers Single choice questions (only one of the four options listed in each sub-question meets the requirements of the title.) 1. Quality refers to the degree to which a set of inherent characteristics of an object meets the requirements.The following incorrect interpretation of the definition of quality is (B). Object A refers to "anything that can be perceived or imagined". B characteristics include inherent characteristics, which are added to the product due to different requirements after the completion of the product. Requirement C refers to "express, usually implied or obligatory needs or expectations". D characteristics include endowed characteristics, which are added to the product due to different requirements after the completion of the product. 2. According to the relationship between quality characteristics and customer satisfaction, Japanese quality expert Hirohiro Noguchi divides the main quality characteristics into the essential quality characteristics, the unitary quality characteristics and the charming quality characteristics.The quality characteristics that make people very satisfied with adequate provision and that make people not satisfied with inadequate provision refer to (C). A-unitary mass characteristics B Must have quality characteristics C Charm Quality Characteristic D Multivariate Quality Characteristics 3. According to the definition of ISO9000 standard, "quality" refers to "the degree to which a set of inherent characteristics of the object meets the requirements", where "requirements" usually do not include requirements from (A). A Competitor B customer C staff D shareholders 4. Product quality has a process of production, formation and realization. Each link more or less affects the quality of the final product. Therefore, it is necessary to control all links and activities affecting product quality, which reflects the quality management idea of Total Quality Management (C). A whole organization B full staff C whole process D omnidirectional 5. In quality management, the activity to enhance the ability to meet quality requirements is (D). A Quality Planning B Quality Control C Quality Assurance D Quality Improvement 6. Quality management activities must follow the PDCA cycle, we call it Deming Ring, PDCA refers to (A). Plan A - Implementation - Inspection - Disposal B Organization - Implementation - Inspection - Disposal Plan C - Implementation - Control - Coordination Plan D - Organization - Command - Coordination 7. If quality management is regarded as a continuous process, then quality planning, quality control and quality improvement constitute the three most important stages of this process, which is called quality management Trilogy by internationally renowned quality experts (A). A Juran B Deming C Ishikawa D sue Hart 8. Zhang Ruimin put forward the idea of "day-to-day, day-to-day, day-to-day high" in the early stage of Haier's entrepreneurship, which became the cornerstone of Haier's future success.These two sentences embody the idea of quality management (B). A Prevention First B PDCA C Full Participation D-process method 9. Enterprises carry out quality training, generally including four stages of activities, the following description of the four stages of activities, the correct order of development is (D). 1Design and Planning Training 2 Evaluate Training Effectiveness 3 Provide Training 4 Determine Training Needs A 1-2-3-4 B 1-4-3-2 C 4-1-2-3 D 4-1-3-2 10. According to China's standardization law, national standards and industry standards are divided into mandatory standards and recommended standards.Among them, the standard adopted voluntarily by economic means in production, exchange and use is (B). A Mandatory Standard B Recommendation Standard C Non-Recommendatory Standard D Technical Document 11. The content of quality culture can usually be divided into several levels, among which (A) is the core and the essence of quality culture. A spiritual and cultural level B Behavior Culture C Institutional Culture D Material Culture 12. (C) It is the solidified part of quality culture, one of the external manifestation and implementation means of quality values, and the necessary guarantee for organizations to achieve quality goals. A spiritual and cultural level B Behavior Culture C Institutional Culture D Material Culture 13. According to the sandpile model of the