2019Questions and Reference Answers of the National Enterprise Employee TQM Knowledge Competition in 1997 1. Single-choice questions (of the four options listed in each sub-question, there is only one that best meets the requirements of the topic.There are 24 single-choice questions, each with 3.5 points and 84 full points. 1BEnterprises set up quality inspection departments to perform full-time inspection duties, but this practice is only one () in order to effectively guarantee quality, enterprises should strengthen total quality management. A. Preventing beforehand and checking afterwards C. Overall control D. Statistical controlB 2BThe following statement on the principle of control charts is ().Incorrect A. Control charts are a tool for distinguishing between normal and abnormal fluctuations. B. Normal fluctuation refers to the fluctuation of quality characteristics within the permissible range of customers. C. Abnormal fluctuations refer to fluctuations caused by non-inherent factors in the process. D. Volatility caused by "accidental causes" is unavoidable 3CEnterprises should carry out quality education and training for all personnel from top leaders to ordinary employees. The primary content of quality education and training is (). A Quality Knowledge Training B Professional Skills Training Quality Awareness Education D Statistical Technology TrainingC 4CAccording to the relationship between quality characteristics and customer satisfaction, Japanese quality expert Hirohiro Noguchi divides the main quality characteristics into the essential quality characteristics, the unitary quality characteristics and the charming quality characteristics.The quality characteristics that make people very satisfied with adequate provision and that make people not satisfied with inadequate provision refer to (). A Unitary Quality Characteristic B Must Quality Charm Quality Characteristic D Multiple Quality CharacteristicC 5JITDThe following is not in the category of just-in-time production (). A Quick Change SMED B Kanban Pulls C Unit to Produce Andeng (Andong)D 6CThe main function of causality diagram is (). A Finds the Main Problem Affecting Quality B Analyses the Relevance between Two Variables CFind the Main Cause of Quality Impact D Displays the State of Quality Fluctuation Distribution 7 (C)Product quality has a process of production, formation and realization, each link more or less affects the quality of the final product, so it is necessary to control all links and activities that affect product quality, which reflects the quality management idea of total quality management. A Whole Organization B Whole Process D All-roundC 86 D_quality level usually refers to the defect rate of the output process, which is the defect rate of the process in operation. The following is correct (). A 0.27% long-term B 0.27% short-term C 3.4 ppm short-term and long-termD 3.4PPM 9BQuality refers to the degree to which a group of inherent characteristics of an object meets the requirements.The following explanation of the definition of quality is ().Incorrect Object A refers to "anything that can be perceived or imagined". B characteristics include inherent characteristics, which are added to the product due to different requirements after the completion of the product. Requirement C refers to "express, usually implied or obligatory needs or expectations". D characteristics include endowed characteristics, which are added to the product due to different requirements after the completion of the product. 10BAccording to the sandpile model of the brand, () is the most basic element of the brand. A Reputation Quality C Technology D ResponsibilityB 11CThe principle of () in quality management refers to the management of activities as interrelated, functional and coherent processes, and the ability to achieve consistent and predictable results. A Evidence-based Decision-making B Relation Management Process Methodology D LeadershipC 12CPeter Drucker, a master of management, put forward the idea of goal management and self-control in his book (). A "Company Concept", "Effective Manager", "Management Practice", "Innovation and Entrepreneurship"C 13 GB/T19580BAccording to the Guidelines for the Evaluation of Excellent Performance, the following is the correct description of Excellent Performance. A "is the specific standard of organizational performance appraisal" and "is the comprehensive method of organizational performance management"B C "T

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