Job Description Job Title Ticketing & Membership Operations Executive Reporting to Manager – Ticketing & Membership Operations Overall Purpose of Job: Ensure Scotland Supporters Club memberships, Debenture scheme ticket sales as well as general ticket sales and match day operations are administered in accordance with Scottish FA policy whilst providing first-class service delivery to all Scottish FA customers and stakeholders, ensuring inclusivity for all. Main Duties and Responsibilities • Provide a best in class customer service to all Scotland supporters and debenture holders, as well as other stakeholders, both internal and external • Manage and accurately and securely maintain all aspects of Scotland Supporters Club membership, Debenture holders, and other customer data in line with GDPR • Accurately maintain and review as necessary all Scotland Supporters Club membership and Debenture documentation • Administer all ticketing operations in respect of Senior Internationals, Scottish Cup, and SPFL League Cup, as well as UEFA and FIFA Cup Competition matches at home and abroad including systems and website preparation, testing, recording and reporting as necessary • Administer all associated membership, ticketing and debenture processes, procedures and documentation in line with current Scottish FA policy and GDPR • Understand and develop working knowledge of the Debenture Scheme and associated stakeholders • Encourage customer engagement using all communication channels, including all social media platforms • Provide support as directed and as required for match day operations both nationally and internationally • Liaise as necessary with internal stakeholders and service providers to meet all operational requirements • Co-ordinate internal and external mail room operations as directed • Promote and embrace a culture of continuous improvement whilst demonstrating the Scottish FA values • Any other reasonable duties as directed by the Ticketing & Membership Operations Manager or Assistant Manager Person Specification Essential Knowledge & Experience  Proven experience of working in a customer facing environment  Proven experience of working in an administrative environment  Experience in a ticketing environment and/or systems  Proven experience of data entry Qualifications & Training  Educated at SVQ Higher level or equivalent Desirable        Skills  Excellent communication and interpersonal Knowledge of the Scotland Supporters Club Awareness of the disability provisions within the Equality Act 2010 Awareness of GDPR Experience in a sports environment Knowledge of the Scottish FA values SVQ in Customer Services HNC/HND in Administration skills. Proficient in the use of Microsoft Office, especially Word, Excel, and PowerPoint. Competencies • Strong customer oriented approach • Resilient, with the ability to work to tight deadlines • Ability to work on own initiative with minimum supervision, and able to take ownership of tasks • Ability to work effectively as part of a team with colleagues across wide range of departments • Positive and enthusiastic, with a “can-do” attitude and the ability to embrace change • Professional, personable and approachable. • A keen desire to enhance own development and learn new working practices and systems • Demonstrates a flexible attitude, is thorough, and attends to detail with a high level of accuracy Additional Related Requirements • A flexible attitude to working hours, business and operational practices and changes. • Availability to occasional travel nationally or internationally Competitive Salary and Benefits.   Full, clean driving licence

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