Job Description Job Title: Library Assistant User Services (Evenings) Department/Division/Faculty: Library Services Campus/Location: South Kensington Job Family/Level: Professional Services Level 2b Responsible to: Library User Services Coordinator Line Management for: N/A Key Working Relationships (Internal): Campus libraries, Content and Discovery, Library Administration and Operations, Library Liaison Key Working Relationships (External): Alumni Office, College Registry, HR, ICT, NHS Contract type: Open Ended – Part Time Working hours: 16 hours per week: Monday, Tuesday, Thursday, Friday evenings 17.00 – 21.00 (15.00 – 19.00 during Summer vacation). Evening staff may be included in the rota to cover Easter college closure days. Hours accrued will be off set against summer desk variations or payment made. Purpose of the Post The postholder supports the provision of efficient and effective library services to meet the learning, teaching and research needs of our users. The role focuses on front of house user support and a high standard of customer care is required. The postholder is also assigned administrative tasks to support the front of house activities. Key Responsibilities             To welcome library users and deal with all enquiries received via phone, email, in person at the Information Hub or via the Library’s online enquiry system Service Now (ASK) Assist library users to locate print and online publications and explain how to use e-journals and databases, referring in-depth enquiries as appropriate Day-to-day operation of the team’s Service Now (ASK) online enquiry service and issue desk mailbox, answering standard and non-standard enquiries Create user records on the Library Management System ensuring users provide the correct documentation to access the library Operate circulation services at the Information Hub Process reservations, overdue notices, missing books Take payments for printing, lost books and fines Deal with disputes regarding books claimed returned and fines and escalate to line manager if appropriate Assist users with the operation of the online self-service room booking system Assist users with the operation library technologies as required Ensure library regulations relating to admission policies, circulation and good conduct in the library are correctly applied Allocate guest access to our electronic resources in accordance with publishers’ licensing agreements 1    Participate in User Services team projects and cross-library projects Maintain library equipment and report defects Keep statistics and records as required, using Word or Excel tables as appropriate The postholder may also be required to:      Operate the online store service, checking, processing and collecting reserved items Run and analyse reports for stock check projects and loan history Shelve and tidy collections Support other tasks including stock processing, document delivery, acquisitions and stock maintenance Pursue an active programme of self-development and continuing updating of skills and understanding of new technologies Person Specification Requirements Candidates/post holders will be expected to demonstrate the following Education At least 5 GCSEs grade A-C, or equivalent qualifications Experience Experience of providing a frontline library service Proven ability to work under pressure in a busy service environment Experience of some of the key responsibilities of the post Knowledge Familiarity with computer systems, including MS Outlook, Word and Excel Experience of using an automated library management system to deliver a front-line service Skills & Abilities Good oral and written communication skills Good interpersonal skills Good team player, flexible and co-operative, coupled with the ability to manage own workload Care and attention to detail, and methodical approach to work Essential (E)/ Desirable (D) E E E D E E E E E E Further Information Please note that job descriptions cannot be exhaustive, and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities. Imperial College is committed to equality of opportunity and to eliminating discrimination. All employees are expected to follow the 7 Imperial Expectations detailed below: 1) Champion a positive approach to change and opportunity 2) Encourage inclusive participation and eliminate discrimination 3) Communicate regularly and effectivel