Page 1 of 8 CURRICULUM VITAE LU ZHANG The School of Hospitality Business Broad College of Business Michigan State University 667 N. Shaw Lane, East Lansing luzhang@msu.edu CURRENT POSITION  Associate Professor (2019 – present) EDUCATION Ph.D. Doctor of Philosophy, School of Hospitality Management, The Pennsylvania State University - MS Master of Science, School of Hospitality Management, The Pennsylvania State University - BA Research Areas: Marketing/Consumer Behavior and Information Technology Minor in Statistics Research Areas: Marketing/Consumer Behavior and Operation Strategy/ Branding. Bachelor of Arts, Hospitality and Tourism Management, Xiamen University - Minor in English REFEREED PUBLICATIONS Wang, J., Wang, Y., Zhang, L., Fu, R. (2021). Booth attractiveness: Scale development and model testing from a mental budgeting perspective. Journal of Hospitality & Tourism Research, (forthcoming). Zheng, X., Zhang, L., Wei, W., & Line, N. (2021). The effects of unfulfilled preferential treatment and review dispersion on Airbnb guests’ attitudes and behavior. Journal of Hospitality & Tourism Research, (forthcoming). Kuo, P., & Zhang, L. (2021). Hotel room colors on affective responses, attitude, and booking intention, International Journal of Hospitality & Tourism Administration (forthcoming). Page 2 of 8 Wei, W., Zheng, Y., Zhang, L., & Line, N. (2021). Leveraging customer-to-customer interactions to create immersive and memorable theme park experiences. Journal of Hospitality and Tourism Insights (forthcoming). Van Riel, A., Andreassen, T., Lervik-Olson, L., Zhang, L., Mithas, S., & Heinonen, K. (2021). A customer-centric five factor model for sustainability and service innovation. Journal of Business Research, 136, 3890401. Ali, F., Zhang, L., Wei, W., Zhou, Y., & Cobanoglu, C. (2021). Service innovation in hospitality and tourism. Journal of Hospitality and Tourism Technology, 12 (1), 1-3. Zhang, L., Wei, W., Line, N., & McGinley, S. (2021). Social distancing: The effect of density and power on restaurant consumers. International Journal of Hospitality Management, 96, 102964. Zhang, L., Wei, W., Line, N., & Cheng, Y. (2021). When positive reviews backfire: The effect of review dispersion and expectation disconfirmation on Airbnb guests’ experiences. International Journal of Hospitality Management, 96, 102979. Karagoz, D., Isik, C., Dogru, T., Zhang, L. (2021). Solo female travel risks, anxiety and travel intentions: examining the moderating role of online psychological-social support. Current Issues in Tourism, 24(11), 1595-1612. Zhang, L., Wei, W., Hua, N. (2021). Service security breaches: The impact of comparative optimism. The Service Industries Journal (forthcoming). Gao, L., Zhang, L., Wei, W. (2021). The effect of perceived error stability, brand perception, and relationship norms on consumer reaction to data breaches. International Journal of Hospitality Management, 94, 102802. Cheng, Y.,Wei, W., Zhong, Y., Zhang, L. (2021). The empowering role of hospitable telemedicine experience in reducing isolation and anxiety: evidence from the COVID-19 pandemic. International Journal of Contemporary Hospitality Management, 33(3), 851-872. Liu, X., Wen, J., Zhang, L., Chen, Y. (2021). Does organizational collectivist culture breed selfsacrificial leadership? Testing a moderated mediation model. International Journal of Hospitality Management, 94, 102862. McGinley, S., Wei, W., Zhang, L., Zheng, Y. (2021). The state of qualitative research in hospitality: A five-year review 2014 - 2019. Cornell Hospitality Quarterly, 62(1), 8-20. Hanks, L., Line, N., Zhang, L. (2021). Expanding the methodological approach to the social servicescape: Moving from measurement to manipulation. Cornell Hospitality Quarterly, 62(1), 157-168. Zhang, L., Gao, L., Zheng, X. (2020). Let's talk about this in private: The effect of explanation type and hotel responses on customer's attitude. Cornell Hospitality Quarterly, 61(1), 68-83. Page 3 of 8 Bolumole, Y., Cohu, J., McKnight, H., Tessmer, A., Zhang, L., Beck, J., Sedatole, K., Whipple, J. (2020). Amazon Marketplace: Sustaining Strategic Innovation. (product number 9B20M019). Zheng, Y., Wei, W., Line, N., Zhang, L. (2020). Integrating the tourist gaze with the social servicescape: Implications for creating memorable theme park experiences. International Journal of Hospitality Management, 93, 102782. Cheng, Y., Wei, W., Zhang, L. (2020). Seeing Destinations through Vlogs: Im